Si tienes algún problema o necesitas asistencia inmediata, puedes utilizar las opciones de contacto disponibles para comunicarte con nuestro equipo de atención al cliente. Si no estamos disponibles en ese momento, puedes enviarnos un correo electrónico y te responderemos en un plazo de 24–48 horas.
- All
- Before buying
- Order and Shipping
- About the pet registry
Do you need help?
Si tienes alguna pregunta o necesitas ayuda con tu pedido, nuestro equipo está aquí para ayudarte. Puedes ponerte en contacto con nosotros en cualquier momento y te responderemos lo antes posible. Si no estamos disponibles, envíanos un correo electrónico y te responderemos dentro de 24–48 horas.
Before buying
Yes, all our products are completely new and have been carefully selected to ensure quality, functionality, and safety for your pets.
Yes, we ship throughout Spain, including remote areas and islands.
Standard shipping is completely free on all orders within Spain.
Delivery time is usually 4–8 business days after shipping. In remote areas, it may take 5–10 business days.
Orders are processed within 1–3 business days after payment is confirmed.
You will receive an email with shipping confirmation and tracking number once your order has been shipped.
If you wish to cancel your order, we recommend contacting us as soon as possible. Once processed, it is not always possible to cancel it.
We accept the most common and secure payment methods, including credit and debit cards.
All products are covered by warranty in case of defect or shipping-related issue.
You can contact us at any time via email: mascotario.es@gmail.com and we will respond within 24–48 hours.
Order and Shipping
You can track your order using the tracking link we sent you by email once the order has been shipped.
You will receive an email with your tracking number. You can use that link to view the real-time status of your shipment.
We recommend checking with neighbors or people nearby. If you cannot find the package, please contact us, and we will help you investigate the case with the shipping company.
Tracking is usually activated within 24–72 hours after shipment.
If your order has not been processed yet, we can help you change the address. Please contact us as soon as possible to arrange it.
Delays may be due to the shipping company, weather conditions, or high demand. We are working to ensure you receive your order as soon as possible.
In some cases, products may be shipped separately to ensure faster delivery.
If the address is incorrect, the order may be delayed or returned. We recommend contacting us immediately to try and correct it.
We work with different transport companies to guarantee fast and secure delivery depending on your location.
If your order arrives damaged, please contact us as soon as possible with photos of the product and packaging so we can assist you quickly.
About the pet registry
mascotario is an online store specializing in pet products, offering practical and quality solutions for their care, comfort, and well-being.
We work internationally and have a contact address in Spain to offer support to our clients.
Yes, we use secure payment platforms to ensure a reliable shopping experience.
You can contact us at any time via email: mascotario.es@gmail.com.
We usually respond within 24–48 business hours.
We offer a wide variety of pet products, including accessories, food, and health & hygiene items.
We carefully select our products to ensure quality, functionality, and safety for your pets.
We currently operate solely as an online store to offer better prices and a wider variety of products.
Yes, we have products for dogs, cats, birds, reptiles, small animals, and more.
Because we offer quality products, free shipping in Spain, and close and efficient customer service.
